Handling customer silence
Creating a script fragment for silence processing in a voice bot
Scenario voiceover using audio recordings
Audio file requirements, preparation and addition to the script
Using hybrid synthesis
Preparing the audio file, setting it up in the script, solving possible problems
Transferring a call to an operator (external telephony)
Configuring the function of transferring calls to an operator when using an external PBX
Call transfer to an operator via Softphone
Transfer incoming or outgoing calls on a Softphone using CIS telephony
Alternative greeting when calling a candidate again
Create different greetings when calling a candidate again
Creating an IVR menu in a script
The principle of creating an IVR menu using DTMF signals to navigate through the branches of the dialogue with the bot
Recognizing and bypassing smart answering machines
Configuring the bot script to identify answering machines and continue the dialogue with the user
Output of variables to the candidate report from the startup file
Fixing and displaying variables in the report when calling candidates from the launch file on the platform
Creating a Callback Bot in Telegram
Setting up call scenarios and dot interaction with the server via API
Data analysis based on the report with Q850 codes
Exporting a report with Q850 codes and analyzing the obtained data