¶ Chat creation
- Go to the Text Bots → Settings section of your personal account.
- Click on
or Create Chat if there are no chats listed yet. The Create Chat window will open. - Enter the chat name in the Name field.
- In the Bot field, select the bot that will respond in the chat from the dropdown list.
- Click Save. The chat settings window will open.
- Perform the necessary settings.
- Click Save. The new chat will be created.
¶ Edit chat
- Go to the Text Bots → Settings section of your personal account.
- Hover over the row of the desired chat.
- Click on
. The chat settings page will open. - Make the necessary changes.
- Click Save in the top right corner.
¶ Delete chat
- Go to the Text Bots → Settings section of your personal account.
- Hover over the row of the desired chat.
- Click on
. - Click Delete.
- Confirm the deletion in the window that appears. All chat sessions will be closed after deletion.
The chat will be deleted along with its settings and dialogues without the possibility of recovery.
¶ Working with the chat list
¶ Searching for a chat
To quickly find the desired chat, enter the full or partial name of the chat in the search field located above the chat list. The search results will be displayed automatically. To reset the search, click on the 
in the search field.
¶ Sorting the chat list
You can sort the chat list by their names: in ascending or descending alphabetical order. To change the sorting order, click on the 
in the Name column. By default, chats are sorted by name in ascending alphabetical order.
¶ Copying the chat ID
Copying the identifier can be useful, for example, for providing it to technical support.
To copy the chat identifier, hover over the chat row and click on the 
icon.
The identifier will then be copied to the clipboard on your computer.
¶ Chat integration
To proceed with chat integration, do the following:
-
Hover over the row of the desired chat.
-
Click on
. -
Click Integration. The chat settings page will open, where you can configure the chat connection to other services.
-
Perform the integration with the necessary service:
-
Click Save after configuring the desired integration.
¶ Obtaining the frame code
With the frame code, you can add a chat to your website as a widget. For more details, refer to the article Placing the widget on the website.
¶ Accessing chat dialogues
To switch to chat dialogs (chat sessions) click on any place in the chat line, apart from other buttons.
Detailed description of working with chat dialogs is given in the article Working with chat dialogues.