¶ Navigate to chat dialogues
To view all chat dialogues, go to Chat bots → Settings of your personal account and click in the line of the desired chat, among other buttons.
¶ Working with the list of dialogues
You can view information about each dialogue, copy the dialogue ID and upload the report here. The list of dialogues can be filtered by dialogue activity, messenger type or date of dialogue creation, and sorted by dates of dialogue creation, dialogue updates and cost.
¶ Viewing dialogue information
The following information is displayed for each dialogue:
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Name — title of dialogue.
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Created at — date of dialogue creation.
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Updated at — date of the last message in the dialogue.
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M... — used messenger (displayed as an icon).
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Mess... — number of messages in the dialogue.
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Status — dialogue status: active or closed.
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Cost — service cost.
Clicking on any place in the dialogue row, except for the IDicon, will open the Chat session detailswindow, which contains the following data:
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Session ID — an ID that is assigned to the dialogue by the system. This ID is used for system purposes.
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Client ID — client ID in the system.
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External ID — The client ID transferred from external systems.
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Started at — date and time when the dialogue with the client was created.
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Cost — cost of the service.
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List of messages with author (BOT/CLIENT), creation date and time, and message text.
You can also copy a link to a dialogue in the window. To do this, click Copy Link. This function is useful when you contact technical support.
¶ Filtering dialogues
There are 4 types of dialogue filtering: by messenger, by period, by activity and by operator response.
¶ Filtering by messenger
In the messenger filter, select the desired messenger or social network with which the chat is connected. The value is selected from the drop-down list. The default setting is All messengers — all dialogues are displayed.
¶ Filtering by period
Select the time period for filtering dialogues by date. To do this, click on the field with the calendar and select the start and end date of the period. After that, the list will display dialogues for the selected time period.
By default, the period from the first day of the current month to today's date is displayed.
¶ Filtering by dialogue activity
In the activity filter, select one of the following options from the drop-down list:
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All dialogs — dialogues of any type.
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Active — active dialogues in which the communication with the client is currently in progress.
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Closed — dialogues in which communication with the client is complete.
¶ Filtering by operator response
Checking No answer will display all dialogues that have not been answered by an operator.
¶ Sorting dialogues
You can sort the dialogues by creation date and by update date: from later to earlier and conversely. By default, dialogues are displayed from earlier to later.
Sorting by cost is also available: from lowest to highest and conversely.
¶ Copying a dialogue identifier
Copying the identifier can be useful, for example, for passing it on to technical support.
To copy a dialogue identifier, move the cursor over the dialogue row and click on the 
in the Name column.
¶ Exporting chat report
Generate a report with detailed information about dialogues with the bot. For detailed instructions on how to export the report, read the article Chat report export.