The Dialoges section is designed to teach an agent how to understand speech. Audio recordings of conversations are uploaded to it. The system recognizes speech and converts it into text, after which the intentions are highlighted in the text — the actions that the person wants to perform, and the entities — the data that he calls: name, address, order number, and others.
Below is a step-by-step guide: from uploading files to marking up text.
¶ Preparatory steps
- Register in TWIN. If you already have an account, then log in to your personal account.
- Create an NLU agent if you don't have one yet.
- Create intentions.
- Create an entity.
¶ 1. Adding audio files
- Go to the NLU Agents section.
- Click on the desired agent.
- Go to the Dialoges tab.
- Click Create download task or
in the upper-left corner. - Enter the task name.
- Click Save.
- Click on the line with the task name.
- Click Download dialog or in the upper-left corner. The file upload window opens.
- Select the language spoken in the audio file.
- Click Browse on Disk.
- Select the necessary audio files to download from your computer.
- Click Add. The files will appear in the list.
- (Optional) Delete the unnecessary file by clicking
in the line with the task name.
¶ 2. Starting dialog processing
After downloading all the necessary audio files:
- Click
in the upper-left corner to start the task. - Confirm the launch in the window that opens.
It is not possible to add new files after startup.
¶ 3. Marking up dialogs
- Click on the task line to open the dialog box.
- Click on
in the line of the desired dialog. - Click Mark up a phrase.
- Select a word or phrase with the mouse.
- Click Select.
- Specify the type: entity or intent.
- Select the appropriate value from the drop-down list.
- Click Continue.
- (Optional) Repeat the steps for other phrases, if necessary.
- (Optional) Delete an unnecessary entity by clicking next to the entity or intent.
The marked-up phrases will be displayed in the agent's list of intents and entities.