Intentions — this is what the user wants to get when communicating with the bot. The purpose/meaning of his/her contacting the bot, what problem he/she wants to solve or what exactly he/she wants to learn.
¶ Preparatory Steps
Before you start creating intentions, read the training guidelines and follow these steps:
- Register and fund your company balance.
- Create a bot into which NLU will be integrated.
- Create NLU agent to add a new intent to the agent.
¶ Creating Intentions
- Click on a previously created NLU agent. The Create Intent page opens.
- Click Create Intent or
in the upper left corner. - Set the intent parameters in the window that opens:
- Title — short name of the intent.
The name must be unique and contain only Latin letters, underscores and numbers.
- Color — the color of the intent label. Labels can be used to quickly distinguish intentions from each other.
- Description — the full name of the intent.
- Click the Save button. A new entry appears in the Intent Dictionary.
The more intentions you add, the more accurately the robot can determine what customers want.
¶ Edit Intent
To change the parameters of an intention, click on the menu in the intention bar and make the desired changes.
¶ Filling Intentions with Training Phrases
Once you have created an intention, you need to fill it with training phrases that will be associated with it in the future. To do this, click in the Intent bar. This will open a window for adding phrases to the intention.
- Type a phrase in the search box.
- Click Add.
- Click Import Phrases.
- Select the files to import from your computer. The agent can accept *.txt (one phrase on one line) and *.csv files.
- Click Open. All phrases from the file will automatically appear in the intent.
¶ Agent Training
After filling the NLU agent with phrases, you need to train it. We recommend doing this every time after making any changes, as the more content it has, the longer the training takes. Only then can you use it in scripts.
To do this, click Train in the upper right corner.
¶ Ignored by agent
Add words to the ignore list by clicking the Ignored by agent button in the upper right corner. The specified words will be ignored when defining an intent or entity, as if they were not in the phrase being defined.
Ignore does not apply to system entities.
It is possible to add words manually or list them from a file using the button 
. To add manually, enter a word in the input field and click Add.
To download the list of words ignored by the agent in TXT format to your computer click 
.
¶ Exceptions from normalization
Add words to the exception list by clicking on the Exceptions from normalization button in the upper right corner. The specified words will not be subject to lemma and stemma normalization, they will remain in the same form as they came in for definition in NLU.
It is possible to add words manually or list them from a file using the button . To add manually, type the word in the input box and click Add.
To download the list of excluded words from normalization in TXT format to your computer click .
¶ Delete Intent
Delete an unnecessary intention:
- Click on the menu in the row of the desired intention.
- Click Delete.
- Click Delete to confirm the deletion.