Entities are a tool that allows you to extract keywords in a customer's response: specific facts and certain clarifications that have the same context within the same intent.
¶ Preparatory Steps
Before you create an entity familiarize yourself with training guidelines follow these steps:
- Register and fund the company balance.
- Create a bot into which NLU will be integrated.
- Create NLU-agent to add the new intent to the agent.
- Create Intentions.
¶ Creating an entity
- Click the previously created NLU agent. The create intentions page opens.
- Click the Entities tab.
- Click Create Entity or
. - Set the intent parameters in the window that opens:
- Entity Name — unique entity name. Enter the name of the entity in Latin.
- Color — the color of the entity marker. You can use the marker color to distinguish entities from each other in the list.
- Description — a short description of the entity in Russian.
- Click Save.
¶ Edit Entity
To change the parameters of an entity, click the edit icon in the entity row and make the necessary changes. Click Save.
¶ Delete Entity
Delete an unnecessary entity:
- Click on the menu in the entity row.
- Tap Delete. A message confirms the deletion.
- Click Delete.