¶ Preparatory Steps
- Create bot script.
- Connect telephony by submitting a request to technical support.
- Adding Caller ID.
¶ Setup
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Navigate to the Voice Bots section.
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Open the Settings tab → Number Management.
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Click Create a landline number or on
in the upper left corner. The Creating an incoming call rule window opens. -
Make the following settings on the General tab:
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Number name: enter a clear name for this number (e.g. Sales, Support).
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Phone number: select the number that will receive incoming calls.
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DID: enter the DID number if it is different from the main number.
DID (Direct Inward Dialing) is a direct number provided by your provider that allows you to call directly, bypassing an answering machine or menu. -
DID matches number: enable if the DID number and the main phone number match.
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Press +Add to customize the second and subsequent numbers in the incoming call rule. If necessary, delete the number by clicking
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Comment: enter an explanation for the rule. It will be displayed in the list after creation.
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Webhook Address: specify the URL to which webhooks will be sent on call events. To add multiple addresses click +Add, to delete click
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Trunk: select a provider from the list, through which calls will be received.
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Fill in the Connection Login, Connection password, AuthUser and Fromdomain fields using the details provided by the provider.
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Force calls through this connection: enable if you want to always use this trunk for calls.
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Select the Calling tab.
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Activate the Direct incoming calls switch.
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Select the desired incoming call handling scenario in the Bot field.
If no script is selected, the call to this number will be automatically terminated.
- Select the desired option from the list in the Show as caller name field:
- Default — the name is not displayed.
- Number name — the name specified in the number settings is displayed.
- Caller number — the phone number of the caller is displayed.
- Destination number (current number) — the number to which the call has arrived is displayed.
- Select the desired option from the list in the Display as caller number field:
- Default — the caller number is displayed.
- Caller number — the caller number is displayed.
- Destination number (current number) — displays the number to which the call has arrived.
- Press Save.
After saving, the selected bot will receive calls to the specified numbers.