Chat bot is a product designed to interact with customers via messaging or chat interface.
The capabilities of the bot depend on pre-created scripts.
Chat bots can perform different functions, such as receiving complaints and appeals, providing service and technical support. Bots work 24/7, so you won't miss a single message and customers will get a response at any convenient time.
Use bots to engage customers, for example to give out discount promo codes, and to get feedback on business products.