Once you run a call job on the calls page, you can:
- view the list of completed calls;
- copy the call ID to contact technical support;
- get detailed information about the calls:
- listen to the call recording;
- go to the script editor.
Only calls for the current and three previous months are displayed. Earlier ones are available under Voice Bots - Detailing.
¶ View the list of calls
- Go to the Voice bots section of personal account.
- Click on the row with the required job in the Tasks tab. The Calling tasks for calling page opens with a list of calls grouped by candidate.
- (Optional) Disable Group by candidate to view a list of all calls.
¶ Copying the call ID
Copying the ID can be useful, for example, to pass it to technical support.
To copy the ID:
- Go to the Voice bots → Tasks section and click on the desired call task.
- Move the cursor over the ringing string.
- Expand the candidate field or disable Group by candidate.
- Click on
. The identifier will then be copied to the clipboard on your computer.
¶ Receive detailed information about the call
- Click on the line with the desired call. A window opens with the listening and decoding of the call, input variables, and details about the call. The Information tab contains details about the call:
- Link to the task — link to the call task in your personal cabinet.
- Bot — link to the bot script that participates in the call.
- ID — call identifier. Can be copied to clipboard by clicking on .
- Candidate phone — The phone number of the client where the call was made.
- Status — the status of the call that was made: Dialed, Successful, Subscriber busy, Phone line congested, etc.
- Code — the answer code received from the telephony provider. For details on the telephony codes, refer to Q850 telephony response codes.
- Date and time of the call — date and time when the call started (to be filled in if the call was successful).
- Duration, sec — duration of the call in seconds.
- Type of responder — result of automatic recognition of the subscriber type. Possible values: The answering machine, Person, Not tested.
- Launch — call status, indicating whether the call was manually or automatically launched.
- Cost — cost of the call.
- Result — the result of the bot's work.
- Click the Transcript tab. You will see the text transcript of the call.
- Click Close.
¶ Listening to the audio recording of a call
- Move the cursor over the line of the desired call.
- Press the play button that appears
. - (Optional) Pause the audio recording by pressing
.
- Tap on the line with the desired call. A window opens with detailed information about the call.
- Press the play button .
- (Optional) Pause the audio recording by pressing .
- (Optional) Adjust the playback volume by pressing the
. - (Optional) Adjust the playback speed by pressing the
. - (Optional) Download the audio recording by pressing
.
¶
¶ Switch to the script editor
- Move the cursor over the call string.
- Click on
. - From the drop-down list, click Edit Bot. This will open the script editor with the script that was used in the call.