Result

Property	Description
¶ Basic
Label	The block name displayed in the script editor but not used in the client dialog. It is used for convenience when creating the script.
Marker	An identifier for the block, arbitrary text. It can be used in analytics reports as a marker for block progression - it helps track which blocks the bot has passed through.
Cycle Count	The maximum number of times the bot can go through the cycle. A cycle is considered a repeated entry into a specific block by the user. The maximum number of cycles is 100.
Action Type	The action that the system will perform. Available action types are described in the table below.
¶ Variables Allows you to create variables and set their values. To do this, click Configure Variables to open the settings window. In this window, click Add to the Name field, enter the name of the variable and its value, then click Save. Each variable is added separately. To change or delete a variable, click in the sectionVariables. In the window that opens, click next to the desired variable. After making the changes, click Save.
Name	Variable name. Variable names can include Cyrillic letters, Latin letters, numbers, a dot (.), an underscore (_), a hyphen (-), and square brackets ([]). It's not recommended to use spaces.
Value	Variable value.
¶ Result Recording Used to save dialog data to a report, where the corresponding fields in the columns will be filled in. To record the result, activate the toggle switch.
Status	Status selection field for the dialog. Click +Add Status to create a new status. In the Name field, specify an arbitrary name for the status, and in the Code field, specify the status code, which will appear in the corresponding report column. Click on in the status row to open the edit window, where you can modify or delete an existing status.
Date	Records the moment when the result was achieved. Used in custom result reports to understand exactly when the outcome occurred. In reports, it is added with the prefix `results` as `results-date`.
Evaluation	Reflects the qualitative outcome of an action or call — for example, how successfully the interaction went. This is an important metric for call review analytics and quality control. In custom result reports, it is added as `results-evaluation`.
NPS	Arbitrary information (variable, user response, etc.) that will be used for dialog analysis.
Confirmation	A field where you can enter data to be exported to a report.
Result 1	An additional field where you can enter data to be exported to a report. Displayed in reports as `results-result1`.
Result 2	An additional field where you can enter data to be exported to a report. Displayed in reports as `results-result2`.
Fixation after pronunciation	When enabled, the bot will record the specified result only after the bot has finished pronouncing the phrase in the current/previous block. This allows you to build a chain of phrases and recordings, and the statistics will show the actual block with the recording of the result at which the dialog was interrupted. It is worth noting that if the bot is interrupted, such fixation will be skipped, as it works after the phrase has been voiced — if the phrase has not been voiced, then fixation will not occur.

Action	Description
No action	The robot will take no action and move on to the next block, if available.
Commit custom result	Used to save your own variables and output them to the report. When selected, the section Result variables, where in the fields Variable key and Variable value the name and value of the variables are specified. Each variable is added in a separate field by clicking the +Add button and deleted by the button. Any number of fields can be added.
Send email	Used to send emails and is intended for internal use only, such as corporate newsletters.
Email	The email to which the letter is to be sent. You cannot use variables in the recipient's email.
Subject	Subject of the email. You can use variables.
Body of the email. Variables can be used.
Send Transcript	Includes robot and client dialogue text in the email body.
Notification Sending	Message will be sent through selected sending channels.
Notification Template	Dropdown list with pre-configured templates. The following fields appear only after selecting a template.
Recipient Phone	Recipient's phone number for the message. The number can be any – not necessarily the client with whom the robot is currently communicating.
Recipient Email	Recipient's email address for the message. The email can be any – not necessarily the client with whom the robot is currently communicating.
Shorten Links	Shortens long links in the message text using an embedded service.
Notification Variables	Variables used in the template (the variable name will be specified in the template). Each variable is added in a separate field by clicking the Add button and removed by clicking on . The Name and Value fields specify the names and values of the variables. In variable names it is allowed to use: Cyrillic letters, Latin letters, digits, dot (.), underscore (_), hyphen (-), square brackets ([]). Space is not recommended.
Sending Channel	How to send the notification. The list of channels is taken from the selected notification template. The desired channel is marked with a checkmark to the left of the channel. If sending through multiple channels is specified, the message will continue to be sent until the first successful delivery to any channel.
Send Mandatory	Toggle on to send to the specified channel in any case, even if a successful send has already been performed through another channel.
Transfer to Operator	Action on Redirection	Select action on redirection. The following are available:
Connect Call to Channel	Will redirect to a pre-set transfer direction. In the appeared Channel field, select the desired channel. Transfer channels are created in the Voice Bots → Settings→ Transfers section.
Arbitrary Transfer Direction	When this option is chosen, redirection to the specified number with the specified header will be performed. In the appeared fields, set the destination and accompanying headers.
Destination	Call purpose or destination. For example, Sales.
Accompanying Headers	JSON object `HelpResultNode` with necessary settings. These headers will be used along with transferred calls. For example, if the Destination field value is Sales, then your JSON object may look like this: `{ "type": "Graph\\v1\\Node\\HelpResultNode", "properties": { "id": { "type": "Graph\\v1\\Node\\NodeId", "properties": { "value": "cbdd7316-db04-4291-8207-31ac536ed93b" } }, "links": [ { "type": "Graph\\v1\\Link\\SimpleLink", "properties": { "id": { "type": "Graph\\v1\\Node\\NodeId", "properties": { "value": "e3a82500-8ed0-45dd-bca6-dbcfea0cc0f9" } }, "comment": "" } } ], // Value is taken from the "Result" -> "Calls" -> "Destination" block "destination": "Sales" } }`
Announcement for Operator	Enter a message for the operator. In chats, the announcement text is visible to the client and operator when the dialogue is transferred to the operator. In telephony, the announcement text is announced to the operator before connecting to the client. When using Arbitrary Transfer Direction in telephony, 200 code must be given at the moment of connection to the operator for them to hear the announcement.
Operators group	With the help of operator groups you can transfer dialogues with customers to different departments of your company or to different specialists, e.g. sales, accounting, technical support.
Recall	The robot will schedule a second call to that customer for a specific time.
Cancel recall	Cancels a recall that was scheduled via the Result block earlier in the script.
Fixation efficiency	Used for callbacks in CIS telephony under the performance rule. The Fixation efficiency setting in the Result block is prioritised over the call efficiency setting in the call task.
The value of efficiency	Do not change	The robot will call back according to the callback settings specified in the call task.
Effective	The robot will not call back, even if the call was shorter than the result specified in the call task.
Not effective	The robot will call back the customer even if the call was longer than the performance specified in the call task.
Identify client	Setup for omnichannel, sending the client ID to the selected recipient. Gives the ability to send messages to messenger by phone number and continue the dialogue in another channel.
Phone variable	The phone number of the recipient of the identifier.
Email	The email address of the recipient of the identifier.
Client ID	ExternalId — is an external client identifier, a unique number that helps the system identify the client. This number is used to avoid confusing objects with each other, especially when systems communicate with each other.
Switch to bot	Switch the client to another script. When selected, the Bot field will be displayed, in which you should select another scenario from the drop-down list of scenarios to continue the dialogue with the client.

¶ Block properties

¶ Basic

¶ Variables

¶ Result Recording

¶ Block types