The Pause block puts the system into a waiting mode—essentially, on pause. For the bot to continue the conversation, it must recognize one of the specified interrupt words.
Unlike the Question block, the Pause block allows you to wait for the client's answer for a long time
From the block, an arrow leads to only one block.
¶ Block Properties
| Property | Description | |||
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¶ Common |
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¶ General |
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| ID | Unique ID of the block. | |||
| Label | The name of the block displayed in the block editor, but not used in the client dialogue. It is for convenience in working with the scenario. | |||
| Marker | Conditional notation of the block, arbitrary text. It can be used in analytics reports as a marker for block passage—allowing you to track which blocks the bot has passed through. | |||
| Message | The text that will be played by the bot after transitioning to the block. It is displayed in the block editor if no Label is set, and also appears as a tooltip when hovering over the block. | |||
| Delay | The period of time after which the message will be sent following the transition to the block. The delay before sending can simulate message typing—as if a real person, rather than a bot, is communicating with the client. Specified in seconds.
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| Number of Cycles | The maximum number of times the bot can loop through a cycle before transferring to an operator. A cycle is considered to be a repeat entry by the user into a specific block. The maximum number of cycles is 100. | |||
| Immediate Sending | Allows sending messages before the queue is fully formed in conjunction with the server request block. | |||
¶ Active ListeningThis is a voice bot feature that makes the dialogue more natural. It inserts synthesized or recorded phrases in response to the user's speech, mimicking the behavior of a real conversation partner. For more details on active listening, read the article Active Listening. To apply active listening settings to the specified block, click + Add Active Listening. If you do not want to apply this feature to the block, click the toggle switch. When active listening is removed from a block, the default settings of the starting block will be used. Thus, the difference between disabling and removing is that when disabled, active listening is not used in the specific block, but its settings are retained, whereas when removed, the block settings are reset to the starting block's settings. |
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| Min. Voice Interval (ms) | The start of the interval from the beginning of the user's speech during which voice phrases can be triggered. | |||
| Max. Voice Interval (ms) | The end of the interval during which voice phrases can be triggered. | |||
| Voice Phrases |
A list of phrases that will be spoken to the user at random times within the specified interval above. Phrases are spoken in random order. Phrases are added by clicking the Add button and removed by clicking the |
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¶ Maximum Waiting Time
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| Wait Before Repeat | The maximum waiting time in seconds after which the text from the Repeat Text field will be spoken. | |||
| Wait for Respondent | The maximum time to wait for a client's response in seconds, after which the transfer to an operator will occur. | |||
| Repeat Text |
Repeat options that will be spoken by the bot after the waiting time specified in the Wait Before Repeat field. Each phrase should be entered in a separate field. Fields for phrases are added by clicking the Add button and removed by clicking the |
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¶ Result LoggingUsed to save dialogue data in a report, with the corresponding columns filled in. To log the result, activate the switch. |
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| Date | Date of logging for report export. | |||
| Rating | Rating of the action for report export. | |||
| NPS | Arbitrary information (variable, user response, etc.) that will be used for dialogue analysis. Recorded in Session and Session with Markers reports in the NPS field. | |||
| Confirmation | The brief meaning of what is happening in this block. For example, “Clarifying the client's car color”. Recorded in Session and Session with Markers reports in the Dialogue Results with Bot field. | |||
¶ InterruptionsUsed to allow the client to interrupt the bot's speech in dialogues using interrupt words. When these words are spoken during the bot's speech, its speech is terminated, and the scenario proceeds to the next stage. |
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| Interrupt Level | Settings for bot interruptions in dialogues. Read about interruption levels in the article Interruptions. | |||
| Ignore Higher-Level Interruptions | This feature allows you to ignore established interrupt words at higher levels, making only the words specified in this block and below relevant. | |||
| + Add Interruptions List | Button used to add words for interruptions. | |||
¶ RecordsAllows you to attach audio files to a script block if Audio mode — Audio recordings is selected in the Settings block. |
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| Add record | Allows you to select a voice file from the list. To load a new file, press  and select a file from your computer in WAV format. To record an audio file, press  . To listen to an audio file, press  . To change the file name, hover over the file name and click  . To remove an unwanted audio file from the voiceover, press  . |
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button.