Information

Property	Description
¶ Common
¶ General
Label	The name of the block, which is displayed in the script editor but is not used in the dialogue with the client. It is used for convenience when creating a script.
Marker	Block designation, arbitrary text. It can be used in analytics reports as a marker of block passage - it can be used to track which blocks the robot has passed.
Message	The message that will be voiced or sent by the bot after the transition to the block. The text of the message is displayed in the block in the script editor, if the Label is not specified, and is also displayed as a popup hint when hovering over the block.
Delay	The period of time after which a message will be sent after going to a block. The delay before sending can be used to emulate typing a message, giving the impression that the communication is with a real person. It is set in seconds. Only works in chat rooms.
Maximum cycles	The maximum number of times a robot can pass through a cycle. A cycle is defined as the user hitting a particular block repeatedly. The maximum number of cycles is 100.
Send immediately	Allows messages to be sent before the entire chain between blocks requiring user response is complete. For example, the script contains a chain of a Question block, 3 Information blocks, a Request block, 2 more Information blocks and one more Question block. If you check the Send immediately box on the third block in this chain (before the Request), then after the client responds to the first Question block, 3 messages will be sent, then the request will be sent and the remaining 3 (2 from the Information block and 1 from the Question block) will be sent. Otherwise, messages will be sent only after the entire chain has been completed.
Files	Allows you to add files to be attached to the bot message. Files are added by clicking the upload button and selecting a file on your computer, or by dragging a file from your computer to the upload area. The maximum size of a file is 15 MB. Each file is displayed in a separate bar. Unwanted files are deleted by clicking on . When working with WhatsApp, files in WEBP format are sent as stickers, their size should be 512x512 px. Files with other sizes will not be sent. When testing in the script editor, uploaded files are not displayed. Use the widget to test the display.
¶ Variables Allows you to create variables and set their values. To do this, click Configure Variables to open the settings window. In this window, click Add to the Name field, enter the name of the variable and its value, then click Save. Each variable is added separately. To change or delete a variable, click in the section Variables. In the window that opens, click next to the desired variable. After making the changes, click Save. It is not recommended to assign variables in the Information block, because it will be difficult to work with them in a long script. It is better to assign variables in the Result block.
Variable key	Name of variable. In variable names it is allowed to use: Cyrillic letters, Latin letters, digits, dot (.), underscore (_), hyphen (-), square brackets ([]). Space is not recommended.
Variable value	Value of variable.
¶ Skip blocks The system will skip the current block if it voices the Information block to be selected in this section.
Node ID	Enter the ID of the block, in case of transition to which you want to skip the current block. To find out the ID of the required block, click on it in the script and in the opened block properties to the right of the Main heading click on the ID button. The ID will be copied and then you can paste it into the field in the Skip blocks section.
¶ Commit result Use to save the dialogue data into a report that will fill in the columns corresponding to the fields. To commit the result, enable the switch.
Date	Date of fixation for uploading to the report.
Evaluation	Evaluating the action for uploading to the report.
NPS	Optional information (variable, user response, etc.) to be used for dialogue analysis.
Confirmation	A short sense of what is happening in this block.
¶ Action Allows you to select one of the sub-actions.
Add action	The following types of actions are available:
Action	Settings	Description
Custom event Integration functionality for the creation of custom events.	Button label	Text that is displayed on the client button.
Event name	Custom event header.
Event data	Custom event description.
Attach WhatsApp template. Allows you to attach a WhatsApp template.	Template ID	Unique ID received from technical support.
Template name	The name of the template received from technical support.
Button label	Text that is displayed on the client button.
Link to picture	Picture URL.
Parametrs	Ability to add a variable.
Buttons type	The type of buttons affects the appearance of the buttons in the messenger.
WhatsApp Interactive message Allows you to add buttons to WhatsApp.	Buttons type	The type of buttons affects the appearance of the buttons in the messenger.
Header	The text that appears at the top of the message.
Footer	The text that appears at the bottom of the message.
Buttons	Allows you to add the desired number of buttons and specify for each button one of the possible answer options.
¶ Records Allows you to attach audio files to a script block if Audio mode — Audio recordings is selected in the Settings block.
Add record	Allows you to select a voice file from the list. To load a new file, press and select a file from your computer in WAV format. To record an audio file, press . To listen to an audio file, press . To change the file name, hover over the file name and click . To remove an unwanted audio file from the voiceover, press .

¶ Block properties

¶ Common

¶ General

¶ Variables

¶ Skip blocks

¶ Commit result

¶ Action

¶ Records