In the script, you can save two variables in the report at once. To do this, go to the Bots section of your personal account and open the desired script in the editor. If you do not have a script, create a new one. Then follow the instructions:
Create an Information block.
In the Message field, specify: Rate the operator's performance from 1 to 10.
Set up a Question block and draw an arrow from the Information block to it.
Draw an arrow from the Question block to the Result block.
Specify the following parameters for the arrow:
5.1. Output Data Type: Default.
5.2. Variable Name: {rating}.
The information will be saved in the
{rating}variable, but the variable can have any name.
Specify the following parameters for the Result block:
6.1. Action Type: Custom Result.
6.2. Result Variables: In the Name field, enter csi, and in the Value field, enter the previously saved variable name {rating}.
Variables in the Result block are specified in lowercase letters.
Now, after the sessions are completed, the operator's performance rating will be displayed in the Dialogs with Operator Metrics report in the CSI and FCR fields.