Caller ID (CID) is a technology that automatically identifies the caller’s phone number during an incoming call. This feature allows th client to see who is calling.
To make or receive calls, you must have a Caller ID — this phone number is displayed on the client’s device during the call.
You can view available Caller ID numbers in the Voice Bots -> Settings -> Number Management section of your personal account.
Added customizable numbers can be grouped into a Caller ID pool in the Voice Bots -> Settings -> Caller ID Pools section of your personal account.
You can select a created CallerID pool instead of a specific number when creating a task or a call campaign template. If the Random selection of numbers from the pool option is enabled in the pool settings, each call will be made from a different number in the pool.