Using message templates, chat operators can quickly respond to clients' messages in dialogs. The company administrator can manage message templates in his personal account.
¶ Create a new template
- Go to the section Chat Bots → Templates.
- Click Create a template or
in the upper right corner. The Create a template window will open. - In the Name field, enter the name of the template.
- In the Content field, enter the text of the message you want to save.
- Click Save. The new template will appear in the list of templates.
¶ Edit template
- Go to the section Chat Bots → Templates.
- Find the template you want to edit.
- In the row of the desired template click
. The Template editing window will open. - Do any necessary changes to the title or content of the template.
- Click the Save button. The changes will be saved.
¶ Delete template
- Go to the section Chat Bots → Templates.
- Hover the cursor over the row of the template you want to delete.
- Click
in the template row on the right. - Click Delete.
- Confirm the deletion by clicking Delete. The template will be deleted.